Refund policy

Return & Refund Policy

At Torin PeakNest, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To be eligible for a return, your item must:

* Be unused and in its original condition.
* Be in its original packaging.
* Include all original accessories and tags (if applicable).

Non-Returnable Items

The following items cannot be returned:

* Gift cards
* Clearance or final sale items
* Used or damaged products caused by misuse

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the item. We will arrange a replacement or refund.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly by us.